With today’s widespread access to the internet, it is not surprising to find that most people use the internet to research businesses.
Your business should therefore treat the internet as the first stop that any of your potential customers would use to get information about the business.
If consumers don’t like what they read about your business they are likely to go to your competitors. You will therefore have lost a potential sale.
- More than 80% of consumers with access to the internet will use the internet to find local businesses. 16% of consumers do this on a weekly basis.
- More than 90% of internet users read reviews on products or services. 89% of internet users admit that these reviews influence their purchasing decisions.
- User generated content takes about 25% of the search results linked to brands
- It takes a long time to build a reputation and only a few minutes to ruin it
Single interface access to multiple reviews
Reviews are as good as word of mouth. We provide you access to multiple reviews from a single platform. You don’t have to scour the internet in search of reviews that have mentioned your business. You can get all that information on our platform.
You get to view your ratings and comments made about your business on different sites all on a single platform. The comments and reviews can be arranged in accordance to various factors including the review site, location of the business, ratings, region and many more.
Promote your brand locally
Our experience has taught us that satisfied customers often remain silent about services or products they are happy about. We will help you tap this silent majority and get them to share reviews about your business. Through our experience, we have found that happy customers are willing to write reviews for businesses when approached in a respectful manner. We will help you get your customers to write reviews for your business and shed a positive light on it.
We will send requests out on your behalf and include templates where needed to help guide customers in writing their reviews. We will also help you capture reviews at the point of sale. We provide the appropriate technology to encourage customers to give reviews. If there is any negative feedback, you and your management team will be on hand to address the customer’s issues.